AGS provides managed back-office support to streamline operations, minimize cost, and improve accuracy across your non-core functions.
Payroll Management
Ensure compliance, accuracy, and timely salary processing with our secure payroll management service. We also handle tax submissions and employee record confidentiality.
Deliverables:
- Payroll processing and calculations
- EPF/ETF/Tax filings
- Payslip distribution
- Audit trail maintenance
Data Entry
Our data entry teams deliver high-speed, accurate processing of business documents, forms, and finance data across various systems and formats.
Deliverables:
- Multi-format document entry
- Record digitization
- Data validation and indexing
Routing Tasks
AGS manages routine task distribution and workflow routing to ensure operations run smoothly and in alignment with defined SLAs and approvals.
Deliverables:
- Email and document task routing
- Workflow escalation
- Approval log creation
Call Center Agents
We provide inbound and outbound call handling agents trained in customer service and operational protocols. This helps improve customer engagement and responsiveness.
Deliverables:
- Trained customer service teams
- Call logging and reporting
- SLA and volume-based ticketing
Help Desk Services
Our help desk agents handle first-level support inquiries, issue logging, and escalation for your operations or IT functions.
Deliverables:
- Ticket resolution workflows
- Tier-based issue tracking
- Reporting and escalation handling
AGS provides managed back-office support to streamline operations, minimize cost, and improve accuracy across your non-core functions.
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Maintaining financial integrity requires accurate bank reconciliations. AGS delivers dependable, timely solutions to prevent fraud and ensure compliance.
- SETTING UP PROCESS FROM THE SCRATCH
- INTRODUCING FORMATS/TEMPLATES
- PROCESS DOCUMENTATIONS
- CLEARING BACKLOGS AND MAINTAINING UPTO-DATE
RECORDS - ON GOING RECONCILIATION SUPPORT
- PERIODIC UPDATES TO THE MANAGEMENT
- ASSISTANCE WITH AUDIT REQUIREMENT
- FRAUD DETECTION AND PREVENTION